Balsall Privacy Statement

The privacy of our customers is of paramount importance and we will always treat your personal information as confidential. If you have any questions or concerns relating to our privacy policy, please do not hesitate to contact us and we will be happy to help.

When you shop on our website, you may need to provide personal information including your name, e-mail address, registered address, delivery address, telephone number, payment information and a password.

We use your information for the following purposes:

Processing your orders and providing you with services;
For statistical use to understand how we can improve our services;
To serve website content to you;
To run and manage any competitions and prize draws;
To manage this website; and
With your consent, to inform you of products or offers that may be of interest to you.

Your personal information may be disclosed to reputable third parties who will help process your order. We require all such third parties to treat your personal information as fully confidential.

When creating an account, you may be given the option to be added to our mailing list. When submitting your email address or entering any of our competitions or prize draws, you provide one or more of your name, email address, phone, and mailing address, and we will use this information to include you in our newsletter list to receive information about promotions, special offers, and new additions to the website.

You can remove yourself from our mailing list at any time by following the instructions provided on any emails received.

Please be assured that information is collected lawfully and in accordance with the Data Protection Act 1998 and will never be passed to any third parties for marketing activity without your permission.

If so required by written request, we would be happy to provide a full breakdown of all personal individual information collected in accordance with the Data Protection Act 1998. 

We will require you to provide us with proof of your identification together with an administration fee of £10 for each individual request and the information will be provided within 40 days of us verifying your identification.  


The web site uses industry standard 128-bit Secure Socket Layer technology to encrypt your personal data as it is transmitted to the website.

We work with market leading online payment provider World Pay to process your payments securely.

Please note: For all orders placed on this website, card data is collected directly from you by World Pay and never stored by us.

We also take care to keep your password fully confidential. If you should forget your password, we are unable to send you the original password as it is unavailable to us. You will be asked to create a new password in this situation.


Balsall Copyright

All the written, photographic, design and audio content of the Web Site together with the selection and arrangement of it and all software compilations are our copyrighted property or that of the people who have granted to us the right to use it and is protected as such. All rights reserved.

None of this material may be used without our written permission. You may download or print a single copy for your own non-commercial off-line viewing.

All names, logos, slogans, or other phrases may be a trade mark of ours or another person or corporation. Any unauthorised use of a trade mark is unlawful.